Online Membership Cancelation Currently Unavailable
If you became a VIP Member during our Membership Sale, you are not eligible to cancel Membership before your first full-priced recharge as noted in the promotional disclaimer.
If you are eligible for cancelation and need help canceling your Membership today, please CLICK HERE and fill out the request form.
VIP Membership Cancelation FAQ
1Do I need my VIP Membership number to cancel my plan or update the credit card on file?
Yes, your VIP Membership number can be found under the barcode located on the windshield of your vehicle, if you are unable to find this number please contact VIP@driveandshine.com. This is an 11-digit number separated with a plus (+) symbol. (12345+123456).
2How long does it take for my plan to be canceled?
When canceling by email/contact form, please do so at least 72 hours prior to recharge date (or after first recharge date for any promotional offer) to allow time for manual cancelation. If you cancel, your plan will remain active until the next billing date and you may continue to wash during this time.
3Will I receive a refund after canceling my plan?
No, you will not receive a refund. Your plan will remain active until the next billing date.
4What if I change my mind after I submit my cancellation request?
You will need to stop by a location to reactivate your plan or contact VIP customer support at VIP@driveandshine.com.
Online Membership Cancellation Currently Unavailable
If you became a VIP Member during our Membership Sale, you are not eligible to cancel Membership before your first full-priced recharge as noted in the promotional disclaimer.
If you are eligible for cancelation and need help canceling your Membership today, please CLICK HERE and fill out the request form.
VIP Membership Cancelation FAQ
1Do I need my VIP Membership number to cancel my plan or update the credit card on file?
Yes, your VIP Membership number can be found under the barcode located on the windshield of your vehicle, if you are unable to find this number please contact VIP@driveandshine.com. This is an 11-digit number separated with a plus (+) symbol. (12345+123456).
2How long does it take for my plan to be canceled?
When canceling by email/contact form, please do so at least 72 hours prior to recharge date (or after first recharge date for any promotional offer) to allow time for manual cancelation. If you cancel, your plan will remain active until the next billing date and you may continue to wash during this time.
3Will I receive a refund after canceling my plan?
No, you will not receive a refund. Your plan will remain active until the next billing date.
4What if I change my mind after I submit my cancellation request?
You will need to stop by a location to reactivate your plan or contact VIP customer support at VIP@driveandshine.com.
