Don’t drive dirty when you can shine!


Our most frequently asked questions and answers.


1Can I use my VIP membership on more than one vehicle?
Our VIP memberships are a great way to save money on car washes. With such a significant savings, we can only allow one vehicle per VIP account. You may purchase a one-year VIP prepaid membership and get the 12th month free.
2How often can I wash my car with my VIP membership?
You can wash your car Once a Day. As often as you would like each month that your Unlimited membership remains active!
3How do I find my VIP Membership number?
Your VIP Membership number will be the code from the RFID sticker that was affixed to your windshield when you purchased your plan. This is an 11-digit number separated with a plus (+) symbol. (12345+123456).
4Do I need my VIP Membership number to cancel my plan or update on credit card of file?
Yes, your VIP Membership number can be found under the barcode located on the windshield of your vehicle or from the original receipt, if you are unable to find this number please contact This is an 11-digit number separated with a plus (+) symbol. (12345+123456).
5How do I change my credit card of file or cancel my VIP Membership?
Click here. Your VIP Membership number can be found under the barcode located on the windshield of your vehicle, if you are unable to find this number please contact This is an 11-digit number separated with a plus (+) symbol. (12345+123456).
6Do I need a credit card to sign up for a membership?
Yes. A credit or debit card is required for sign up. Drive & Shine offers prepaid VIP Memberships that you may purchase at any location.
7Can I change my membership package?
Yes. You can change your package at any time and click Management Membership
8Where can I use my unlimited plan?
You can use your Unlimited plan at any Drive & Shine Car Wash.
9How long does it take for my plan to be canceled?
To allow processing time, any updates should be completed 72 hours prior to the billing date on which your credit card is charged. If you cancel, your plan will remain active until the next billing date and you may continue to wash during this time.
10Will I receive a refund after canceling my plan?
No, you will not receive a refund. Your plan will remain active until the next billing date.
11I need a receipt for the monthly charges to get reimbursed from my employer. Can I get a receipt sent to me each month?
Yes, email with your name, Unlimited Pass Number, and the email you would like to have receipts sent to. We will set you up to receive your receipts via email each month.
12What if I change my mind after I submit my cancellation request?
You will need to stop by a location to reactivate your plan or contact VIP customer support at
13Is there a contract for VIP Unlimited Membership at Drive & Shine Car Wash?
No, you may cancel your membership at any time at least 72 hours before your monthly billing date online here.
14I have a new vehicle. How do I transfer my pass to another vehicle?
If you have your pass number, please visit any Drive & Shine Car Wash location to transfer a new pass to a different vehicle. If you need your pass number, please contact us at
15Unlimited Terms & Conditions
  • All unlimited packages and plans are a monthly automatic recharge subscription. The credit/debit card on file will be charged every month. This monthly charge will typically take place on the enrollment date, the only exceptional dates are the 29th, 30th, and 31st of the month. Those will revert back to the 28th of the month. Occasionally the charge may process a day early or a day late.
  • Unlimited Club membership is an automatic recharge program that will remain in effect until you cancel your membership online at Cancellation must be made 72 hours before your monthly billing date.
  • Customer Support email is We will respond within 3 business days.
  • No refunds will be given for cancellations or for billing cycles with no wash usage.
  • Drive & Shine Car Wash may terminate plan anytime if the charge is declined in the credit card processing system.
  • Monthly rate may increase without individual member notification from Drive & Shine Car Wash. However, passive notification of any increases to our regularly advertised plan pricing will be posted at all locations in advance of the price increase taking effect.
  • Unlimited passes are good for one vehicle only and must remain securely adhered to the interior bottom of the front windshield on the driver’s side.
  • Vehicle must meet Drive & Shine safety guidelines. Enrollment does not guarantee that these guidelines have been satisfied.
  • Drive & Shine Car Wash reserves the right to terminate unlimited accounts at any time for abuse and/or safety concerns. When flagged for abuse or safety, cancellations may take place with or without notice.
  • Drive & Shine Car Wash reserves the right to modify or cancel this program and the membership at any time.
  • Drive & Shine Car Wash reserves the right to close locations due to holidays, equipment maintenance, and upgrades.
  • By providing your email, you agree to be contacted by Drive & Shine to help manage your account and provide you with important updates regarding services and promotions provided Drive & Shine.
  • Cash or Drive & Shine Gift Cards cannot be accepted for automatic recharge plans. Frequent washers who want to pay cash may purchase a 3/6/12 month Prepaid Unlimited pass.
  • Program activation is available only through Drive & Shine Car Wash location(s) or online. Reactivation can be done at the car wash location.
  • Enrollment into the Drive & Shine Car Wash VIP Unlimited Membership is considered acceptance of these terms and conditions.