Detail Customer Survey
VIP Unlimited Washes
Add A Testimonial
Add A Testimonial
(will not be published)
Glad to see Jesse back working. He always has done a great job on my car!
Made my 8 year old Mustang look sparkly and brand new!!!
All the employees were very courteous & helpful.
Very impressed..... Took a little longer than I thought it would but it was really dirty..... Can't wait to get back to get a clay bar done///
Brian at the Schererville location handled my suv. Excellent job. Intake of car as well as the actual detail job was handled very easily and thoroughly. Brian was great. I will return again.
Great, efficient, friendly and easy to work with.
Thanks for a great job looks like new.
Great value on the unlimited washes. We also had on vacuum a month. They kept the car looking great no matter the weather and when we used our monthly vacuum and windows, they really did a great job. I look forward to renewing business with you in the future.
Drive and Shine did a fantastic job detailing my truck. I was very pleased and will not hesitate to bring all my other vehicles to them for this service.
I was extremely satisfied with the service I received. They even drove me back to my house while the detail was performed! A+++++++
I was amazed at the difference in the appearance of my SUV. It looks great!
Malcolm was very customer service oriented and took care of what was needed for my vehicle. As I shared with him, I'll recommend this service to others!!
Just keep up the great work.
Malcolm Wilson was very knowledgeable and a great sales representative. Out of all the places I have been to get my car cleaned you rank #1.
I came back I must like the service.
Thought it was a little pricy, but quality & timeliness of wash done was excellent.
Great Employees! Great Job!
Juan and his team did an excellent job for me. My truck has 100,000 miles and has never had anything other than a car wash. Now, it is shiny, sparkling and very clean. Juan called me about two hours in to the job to say it was taking longer than he had anticipated. He said since it was going to take an extra hour, he would also clean the engine area. It was very clean. I am very pleased with the work and will recommend your service to others.
Drive And Shine
I had my son's car detailed as a surprise for him. Very nice job and he was very pleased.
Juan is my detail man - he is great. Juan and his team did an excellent job. I always highly recommend Juan to anyone I know who goes to Drive & Shine for any needs. This car came out better than I thought it would!!! Excellent, Excellent, Excellent
Mary Lou F.
Our car looked beautiful! Juan was so polite, friendly. Having other companies detail our 2005 Lincoln in the past, our car never looked this good, inside and out.
Recently purchased my vintage car that needed an interior detail badly. The body is in very good condition, but the inside was also a victim of tobacco. Leather shows some wear, but mostly needed a cleaning; especially the fronts seats.
I was extremely pleased with the quality of work that was done. Jimmy was my attendant and you could not have a nicer, more enthusiastic and dedicated team member. He is a good guy! He said that after I ran the car and the vents, that if I wanted, I could bring the car back for another pass at deodorizing the vehicle. I will likely take him up on that.
My only criticism was that when i went to leave your garage, my brand new battery was dead. I had asked the day before whether the battery would be disconnected if the doors were left open to air dry - and was told that would be the case. I am guessing that it was an honest oversight and someone forgot to disconnect the battery. There wasn't enough juice to turn the battery and it had to be jumped. Your staff was very quick to bring over the battery charger and we were able to jump start the car within a few minutes of the discovery of the problem.
All in all though I am very pleased. I just brought in another car to be detailed (interior) and will swap out another in just a day or so. My annual gift to my Mom is a full detail of her older Buick with 60K miles and that will be coming as well.
Thank you again!
The winter and my teenage son had made the inside and outside of the car simply nasty. When we picked it up it looked like the car had undergone "Pimp my ride". It looked better than the day I bought it. It was a transformation. Just marvelous.
Love your South side location and the staff!!
At the N. Main St. location, Malcolm and David went above and beyond making sure I was well taken care of and my car was as well. They both exceeded any expectations I had! They even coordinated a ride for us to the mall to complete our Holiday shopping.
The auto was a gently used car that I had just purchased. The seats and carpets were full shampooed, windows washed and all vinyl cleaned very well.
I will for sure be recommending this place to family and friends who live close by.
Thanks again David and Malcolm!
Took my 2003 Impala in for interior cleaning and 6 month wax. Could not believe how good the carlooked when I picked it up
Love the staff @ the South side location. Even gave me a ride home when dropping off to make it easier!
Juan was excellent. Came in prior to detail service to ask about area on hood that was stained from bird droppings. Juan tried several items and was able to remove stain. he did this before he even knew I would be getting my auto detailed. Great service!
I wanted to thank Drive and Shine for the free car wash yesterday for Veteran's day. Very nice of you and much appreciated, even though it rained 30 min after I got the wash. Thanks for giving back.
This car was filthy inside and outside and after the detailing was completed it look like a new car. Very impressed with the overall quality of the work performed.
Greg and Helen
Great job with recent detailing! Brian is always courteous, informative, and helpful. Actually, all the employees are friendly and informative. We have been customers for many years and will continue to do so. Thanks for your time and efforts.
Friendly service, excellent job.
The new "Ruby" Wash is unbelievable. It looks as good as a hand wax.It really brought back the luster and the car turned heads as i pulled out of the wash. My 6 year old loves the LED light show too! Well worth the little extra $$.
Great service @ Drive & Shine in Elkhart on Cassopolis Street! I have had 2 cars detailed there in the last month and they look fantastic! Plus the staff was wonderful. I needed a ride home both times and they did it without question. Staff was very friendly and helpful. Thanks Drive & Shine!
Very impressed! I would recommend to anyone. I have to admit, that the interior was terrible. I would not have been surprised if they had found an animal nesting inside. My wife and I, both, could not believe how good of a job was done! They bagged items that were found during their cleaning. Professionals! I could go on.
My wife had read your other reviews, and we determined from those comments, that we would try you over other detail shops. None of your reviews were exaggerated.
I was pleasantly surprised by the quality of the detail. Looked like a brand new car! The employees are always so helpful and friendly!
Everyone did a great job and was very courteous.
I've used D&S services a few times and I'm very picky! Even when I redeem a free service they do it to my satisfaction and they always smile! Thank you (I am the FIRST CUSTOMER to VOTE at the cassopolis st location this year.)
The people were very nice and made sure of what I wanted and paid attention to detail.
I'm a regular customer because of the awesome service I receive every time I come in.
I recently went to Drive and Shine when I was in the Schererville area. BEST CARWASH EVER! I was super pleased with the job that was done. I wish we had one in Portage!!
My Toyota Highlander had tar and other old dirt and grime - after detailing, the vehicle looked great!
My SUV is 11 years old. After John worked his magic it looks brand new. Every inch is spotless! Thank you! I will recommend Drive & Shine and your employees John & Brian to family and friends.
Did a great job - will be back. Everyone was very helpful and courteous!
Each person that I spoke with was very friendly and respectful. That's so rare anymore & is thus appreciated even more. You either choose your employees well, train them well, or both.
My detail job was done exceptionally well. I will be going back to Drive & Shine again in the future. Very good customer service.
My daughter took my car to Florida for spring break. Brought it back trashed. You guys made my car look brand new!! I couldn't be more pleased.
My car (inside) was absolutely filthy. Ashley (at Elkhart - Cassopolis St. Store) was wonderful & so friendly - she did a great!!! job on my vehicle.
We had a great experience. Interior of the car looked like new.
The young man Andrew Dougall went out of his way to make sure I was pleased with the work that was done, he was very friendly - Great Job! Will tell all my friends...
I am so happy with my clean car today and want to say thank you to a very busy, competent, and happy employee named Montrel who was handling the car care of several cars at once while catching clean cars coming off the line and parking them. He apologized for Drive and Shine being understaffed today, and it seemed like he was doing the job of two or three guys, but he handled everything flawlessly. Hats off to you Montrel! You are an asset to Drive and Shine on Main Street in Mishawaka, IN!!
Joe was awesome. The car needed TLC and Joe got it better than expected. Professional, knowledgeable, and best of all , friendly. Drive & Shine has a special place in my heart.
I am very impressed with our car after is was washed I was recently at the Elkhart Nappanee street location and my car came out looking really good the wheels and the car color was shiny more people should visit that location.
We were over joyed with the way our car looked. The crew are very good at what they do and the car was so clean inside and out. We shall be back!!
You took a beat up car and made it look great again. Thank you!!
Thank You Drive and Shine for the great service and the great job that you do on my car!!!
Great Job!! Car looks very good. I will be back.
Made a miracle happen. Very pleased. Thank you!
Brian was very professional, courteous, and knowledgeable. My old dirty car looked so nice after the services. I will highly recommend Drive & Shine and will be a regular there also. Thank You!
Keep up the good work we love it at Drive & Shine.
He did an excellent job. It was my brothers car who passed away but was a smoker, can't tell. Mom & Dad impressed with results too. I'll bring my 2 other cars back.
Never had my car detailed before. This was a great experience and I'll be back! I was especially impressed with the friendliness of the staff and the speed of service. Thanks, guys!!!
THANK YOU FOR MAKING ME LOVE MY TRUCK AGAIN! :)
I have heard good things about this place and I have heard bad, but I thought I would give them a chance and they turned my F150 Truck into a brand new truck. It's a 2007 - it now looks like a 2013.
Great service! Highly impressed! Will be using you guys again! :)
Dear Drive & Shine. Thank you so much for all the car wash certificates donates to the Mike Ingle Benefit held on August 18, 2012.
It was such a great help in raising funds to purchase a standing wheelchair for Mike.
Thanks to businesses in the community like your, Mike will soon have his standing chair.
Mike & Marjie Ingle
Kevin and Chris did a SUPERB JOB detailing our X-5. They were professional, courteous & very reliable and competent upon completion of a thorough detail job.
Would recommend this location to any of my family or friends - great service and Matt, your manager, is great!
What I liked Most: I could write an essay on all the positive things I would like to say about every experience I have at the Elkhart, Cassopolis St. location. It is the only place I go for car washes and oil changes. Because of the over-and-above service I received today from Steve and Aaron I will be telling every person I know about what an amazing experience I had. It's ALWAYS a pleasure going there because of the excellent customer service from Steve. The clean environment, the professionalism and the knowledge of the staff. I do not feel I am ever taken advantage of and I never feel as though they are twisting my arm to make an extra sale. They explain in detail what is going on with my car and what needs done or what is suggested. That makes me feel like I am in control of the choices I make. Being a single female you always hear horror stories about car places trying to take advantage or pressure sell. Not Steve, I trust him 100% with my vehicle. I feel very comfortable knowing that he won't steer me wrong. Today was no exception to the norm. I received above and beyond service. I asked one simple question about a noise coming out of one of my belts. Next thing I know Steve and Aaron found the problem and Steve fixed for me. Again, way above what he needed to do to help me. It was a much more costly visit than I had anticipated because of the problem they found (and fixed) but because of the excellent service I was not one bit upset. Then he even gave me a discount on my service because I was there so long. How many businesses do that? Discount you because it took so long? Thank you so much for employing such high quality and exceptional techs. It did not go unnoticed or unappreciated. Your business is amazing! I even love calling there because of the way the girl answers the phone!! (How can I make you smile today?) WOW! LOVE IT! That speaks volumes.
Juan and Andy did a wonderful job on my car. I appreciate all their time, effort and dedication they put into detailing my car. Thank you!
I will be back to have my car serviced/detailed again.
Friendly staff that restored my vehicle to like new condition after my dog had an accident all over the back seat on the way to the vet.
On the above date I brought in a vehicle we had just purchased as is (It was super filthy). i was quoted a price of $130 over the phone. When I arrived I was told $160 which was fine. I have never seen a car interior this filthy. Your staff was pleasant, helpful & although I think the young man quoted me $160 was in a bit of trouble for under quoting, he was pleasant through out the transaction. My vehicle looks wonderful. I never thought they could perform this miracle! This vehicle was purchased from a family with 3 large dogs & 4 children - I don't think they ever cleaned the inside. Your staff was wonderful. If you can pinpoint who was working that day, they need a bonus or a raise! Again, totally pleasant transaction. My story will not stop here.
Excellent Job!!! Car was a mess & looks beautiful now! True miracle workers!!
I was very impressed by the whole experience, as far as automotive maintenance goes. My wait time was exactly as estimated, all employees were friendly & helpful, and I am super thrilled with the quality of the detailing. Overall, it was very relaxing to be in your waiting area. Thank you!
Awesome experience! I was extremely pleased with the quality of work performed, and also the knowledge and professionalism of the employees. I will be back again.
You folks do a great job! I was very pleased with quality of the work done and your service was excellent. The price is VERY fair. Thanks!
I came in for a car wash & interior vacuum. The suggestion to clean further was courteous and I was glad to do it. I didn't expect such a great job & it did take a bit longer than planned but work the wait.
I am very impressed with how my car looks, as well as how I was treated. Your customer service is the best - managers go above and beyond. I will return and tell my friends. I actually took pictures to send to family and friends.
Not sure how you are profiting on this - they worked hard and did a good job. After seeing the result, I've decided that my new car will be serviced like this annually.
Super service from beginning to end. Extremely friendly staff and very professional. Have already recommended this location to others.
Our car looks brand new after being detailed! Our first detail was so nice, we didn't even think of taking our car to anyone else. Thank you, Drive & Shine.
We were very pleased with the job done, which was super. Plus, it's obvious that you hire quality individuals to service the cars. Each person seemed clean-cut.
More than courteous when I called to make the appt. Very good salesman on $90 more than I was quoted for something well needed. Drove me to work in a shiny clean car. They took a lot of pride & time on this vehicle. It was a surprise for my husband for Father's Day. He would never spend this money on himself for this detail. I know I couldn't have done this good myself. Thanks again. He loved it. Looked like new almost cried!
Sorry to be so remiss in sending this. First, my truck is very old with lots of miles and it was a mess inside. I cannot thank the staff enough for the outstanding job they did. They really went way above in making my truck look good. Not easy jobs, my hats off to having a superior manager and staff. I will recommend you to all. Thank you again.
We brought our blue 2005 Chevy Cobalt in for a complete detail in April. The car was in AWFUL condition. It was covered in leaves, tree sap and graphite dust on the outside, and the graphite dust hand settled on the entire interior and was ground into the leather seats. I told the serviceman to do what he could, because we were going to lend the car to my daughter to use temporarily. He said he would clean it up, but he showed me that even with scrubbing all the graphite would not come off the interior. I told him to do what he could to because I knew it was awful.
When I returned to pick up the car, I was amazed. The serviceman had cleaned up the car and it was clean and shiny inside and out! I thanked him profusely and was extremely satisfied with the work done - it was truly a miracle to me! I wish I would have taken before and after pictures. It was like picking up a new car!
We were charged a bit extra for the detail service but felt it was well worth the price of $140. I have shared this story with many people and I highly recommend Drive & Shine to everyone.
Very Impressed! I would recommend to anyone. I have to admit, that the interior was terrible. I would not have been surprised if they had found an animal nesting inside. My wife and I, both, could not believe how good of a job was done! They bagged items that were found during their cleaning.
Professionals! I could go on.
My wife had read your other reviews, and we determined from those comments, that we would try you over other detail shops. None of your reviews were exaggerated.